Booking Terms & Conditions
We, Classic, (The Company) arrange bookings of accommodation (and other travel related facilities) as agents of the owners and/or suppliers.Any reference to either ‘us’ or ‘we’ in these Booking Conditions refers to Classic acting on behalf of the Owner.References to "you" or "your" are references to the person making the booking and all members of the holiday party. So that you understand the basis of the contract between you and the Owner when you book your accommodation, we have laid out, as clearly as possible, the conditions on which your booking is made.Nothing in these conditions affects your normal statutory rights.
1. Your booking
You can book the accommodation and take up the offers shown on our website/brochure or otherwise advertised if the accommodation or offer is still available. You must be 21 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When we issue our written confirmation to you, the Owner enters into a contract with you, which is subject to these Booking Conditions. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us.When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately.
2. Paying for your accommodation
When you book your accommodation you should pay the first nights rent and a $25 reservation fee as the deposit of the total rental value to secure your option. However, if you book less than 22 days before the arrival date, payment of the total is due straight away.We will then send your written confirmation as soon as reasonably possible showing your reservation details and the balance of your cost which must be received by the Company 15 days prior to the arrival dates if it has not been paid in full.All prices quoted or otherwise advised to you include all booking fees, charges, and, where applicable, local taxes. Should the local tax rates increase, or any government bodies introduce additional taxes or levies, which affect the price of your holiday, we reserve the right to pass on any increases. If you pay by credit card we reserve the right to make a charge of 2%, subject to a minimum charge of $2, to recover the credit card company's charges to us for each payment made this way. If your bank returns your payment to us unpaid, we also reserve the right to make an administration charge of $35.
3. Cancellations or changes to your reservation by us
We would not expect to have to make any changes to your reservations, but sometimes problems occur and we do have to make alterations. If this does happen, we will contact you as soon as reasonably practical, explain what has happened and inform you of the cancellation or the change. If we have to change something (and the change is not acceptable to you) or if we have to cancel your original reservation, we will, if possible and as soon as reasonably practical, arrange alternative accommodation of similar type and standard in a similar location for the same or similar time of year (though we reserve the right to charge you any difference in price if the alternative is advertised at a higher price that the original accommodation). If the change or the alternative accommodation is acceptable you must inform us within 48 hours of you being advised of the change or proposed alternative accommodation; otherwise we will treat your booking as cancelled and refund any money you have paid us. Except where otherwise expressly stated in these conditions, the Owner and the Company shall not be liable for changes, cancellations or any other effect on your holiday which is due to any event(s) beyond our control or beyond the control of the Owner ('force majeure'). In appropriate cases (for example where we have to cancel your booking before departure) we will however refund all monies paid to us for your booking. No compensation will be payable in such circumstances.
4. Villa descriptions
The Company aims to ensure that the information provided by Owners is accurately conveyed or advertised by us. There may be small differences between the actual accommodation and its description, as both the Company and the Owners are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to area amenities or attractions mentioned in the brochure, by the Company's Holiday Advisors or advertised elsewhere.
5. Death, personal injury or loss of property
The Owner (and The Company) shall have no liability to you for the death or personal injury to you or any member of your party, unless in the case of The Company this results from the act or omission of The Company or in the case of the Owner unless it results from the Owner's act or omission. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property except, in the case of the Owner, where the damage or loss is caused by the negligence of the Owner or in the case of the Company, where the damage or loss is caused by the negligence of the Company.
6. If you change or cancel your reservation
(i) Changes If you want us to change your reservation once we have issued your confirmation, an administration fee of $25 will be payable to us once any change has been made.However, it is important to realise that we may have to treat requests for changes of accommodation or dates as the cancellation of one reservation and the booking of another. In such cases cancellation charges may be incurred which may be as much as the total cost of your reservation. We will advise you if this is the case and you must then inform us within 48 hours whether you wish to continue with the original reservation or if you still wish to change your booking. If you advise us that you do not wish to continue with your original booking arrangements or fail to contact us within the 48 hours we shall treat your original booking as being cancelled by you. In any event, a minimum charge of 10% of the total villa rental cost will be levied on accommodation or date changes made 12 weeks or more prior to departure.Full cancellation charges will normally apply to changes made within 12 weeks of departure. (ii) Cancellations If you have to cancel your reservation you must telephone the Company on the number shown on your booking confirmation as soon as the reason for cancellation occurs.You must also confirm your cancellation in writing sent immediately to us fax as detailed.The day we receive your telephone notification of cancellation is the date on which your reservation is cancelled.Refunds ChartThe chart shows the number of days before arrival date that notification of cancellation is received.
60 days
30 days or less
21 days or less
7. Your accommodation
You can arrive at your accommodation after 17.00 hours on the start date of your holiday and you must leave by 10.00 hours on the last day. If your arrival will be delayed, you must contact the person whose details are given on the location guide so that alternative arrangements can be made. If you fail do to so you may not be able to gain access to the accommodation.If you fail to arrive by midday on the day after the start date and you do not advise the contact of a late arrival we may treat the booking as cancelled by you. You agree to keep the accommodation clean and tidy, and leave the accommodation in a similar condition.You are responsible to the Owner for the actual costs of any breakage or damage in or to the accommodation – along with any additional costs that may result – which are caused by you or your party, and the Owner can require payment from you to cover any such costs. Some Owners may require you to pay an additional breakage deposit to the amount held by us. The Owner refunds this as soon as reasonably possible after the holiday as long as you or your party has not caused any damage or loss and the accommodation has been left clean and tidy. The Owner is entitled to refuse to hand over to you, or to repossess, the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or if damage has been caused. These circumstances will be treated as a cancellation by you and Section 6 will apply. You cannot allow more people than the description states to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation, nor can you take your pet into the accommodation. If you do so, the Owner can refuse to hand over the accommodation to you, or can repossess it. We will treat any of these circumstances as a cancellation by you and Section 6 will apply. You must allow the Owner or any representative of the Owner access at any reasonable time during your stay.
8. Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint we are anxious that remedial action is taken as soon as possible.It is essential that you contact the Owner or his representative immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the Owners or his agent/representative is promptly notified.Discussion of any criticisms with the Owner or his representative whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the accommodation) cannot possibly be investigated unless registered whilst you are in residence. If you cannot make contact with the Owner or his representative, or if the complaint is more complicated, you should telephone our Head Office in Celebration.Our telephones are manned between 09.30 and 17.00 all week and weekends.If after this you feel that the problem has not been resolved to your satisfaction, then you must within seven days of returning from your holiday, put your complaint in writing to us.Send your letter by recorded delivery to our Head Office address marked for the attention of our Quality Standards Department.This procedure is designed to ensure the speediest possible investigation and rectification of complaints.Please help us help you by following this procedure, as otherwise we cannot subsequently consider any complaints nor enter into any correspondence about them. At all times, we reserve the right to represent and act on behalf of the Owner or his/her representative in the event of a dispute.
9. Law
The contract between you and the Owner is subject to Florida law.
10. Your rights
Your statutory rights are not affected by anything contained within these booking conditions.
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